What does a shared 1 Gbps port with 250 Mbps minimum mean?
Your server connects to the network through a 1 Gbps port, but that capacity is shared with other customers on the same network segment. The provider guarantees that you will always have at least 250 Mbps available, and during quieter periods you can burst up to the full gigabit speed. For most websites, APIs and game servers this provides more than enough throughput. If your application needs a guaranteed gigabit at all times, talk to our team about dedicated port options, which may be available at an additional cost.
How much traffic is included with Sydney plans?
Traffic allowances vary by configuration. The two Xeon E3-1245 v5 plans include 5 TB per month, the Xeon E3-1270 v6 includes 10 TB, and the Xeon E-2134 includes 20 TB. These allowances cover typical business websites, online stores and game servers comfortably. If you expect to exceed your allowance, for example by distributing large files or streaming video, contact support to discuss additional traffic packages. We will notify you before any overage so there are no surprises on your invoice.
Can I get more than one IP address?
Each Sydney server includes one IPv4 address. You can request up to 16 addresses in total, provided you supply a brief justification explaining how they will be used, such as hosting separate SSL sites, running virtual machines or offering services to multiple clients. This requirement reflects the scarcity of IPv4 addresses in the Asia-Pacific region and helps ensure they are allocated responsibly. Additional addresses may carry a monthly fee, and our team will confirm pricing when you submit your request.
Why does delivery take up to 174 hours?
Most Sydney servers are ready within one to three days, but some configurations must be assembled or shipped between facilities, which can extend the timeframe to about a week. Australia's distance from major hardware suppliers also affects restocking times. When you contact us before ordering, we can confirm which models are available immediately and give you a realistic estimate. If you have a hard launch date, let us know and we will prioritise hardware that can meet it. Items already racked in Sydney can often go live within a day.
Is Windows available on every Australian plan?
Windows Server is offered on the Xeon E-2134 configuration, which provides the SSD storage and processor features best suited to Microsoft workloads. The Xeon E3 plans are delivered with Linux distributions. If your project depends on Windows but you prefer the larger memory or storage of another plan, contact our team and we will check whether a custom installation can be arranged. Windows licences are billed separately according to the number of processor cores in your server. Linux remains free on every plan.
Does DDoS protection come with all Sydney servers?
Attack mitigation is included with the Xeon E-2134 plan, which is designed for projects that face a higher risk of attacks, such as competitive game servers and high-profile websites. The other plans connect to the standard network without dedicated mitigation. If you need protection on a different configuration, ask our team about adding it. We also recommend using firewalls, rate limiting and reverse proxies on your server to reduce exposure to smaller or application-level attacks regardless of which plan you choose.
How reliable is the Sydney network?
The data centre is designed to Tier 3 standards with redundant power and cooling, and the network carries a 100 percent uptime SLA. That means the provider commits to keeping the network available at all times, with service credits if it fails to meet this standard. Hardware reliability also depends on your configuration, so we recommend RAID 1 on the dual-drive plans and regular backups. Our engineers monitor the infrastructure and respond around the clock if a component needs replacement.
Are there contracts or setup fees?
There are no setup fees on our Sydney dedicated servers, and billing is monthly with no long-term contract. You can cancel at the end of any billing period by submitting a request in advance through the client area. If you choose to upgrade to a larger configuration, we can provision the new server alongside the existing one so you can migrate at your own pace. Payment is accepted by credit card, PayPal and cryptocurrency, making it easy for both Australian and international customers.
