Can I use eDavki and e-Uprava through the desktop?
Yes. eDavki and e-Uprava work in a browser on your Ljubljana desktop. Many services require a qualified digital certificate, which you can install on the desktop, or use mobile authentication options where available. The desktop provides a consistent Slovenian IP and secure environment, which is especially helpful for Slovenians abroad handling tax returns or government procedures. Protect the certificate with a strong password and keep Windows updated. SI-PASS and the smsPASS mobile option also work through the browser.
What does Tier III/IV certification mean?
Tier certifications describe data centre reliability. Tier III facilities can undergo maintenance without shutting down equipment, while Tier IV facilities are fault tolerant, able to withstand a single failure in any component without affecting operations. Ljubljana desktops are hosted in facilities meeting these standards, with 24/7 surveillance, controlled access and environmental safeguards. This results in high availability and strong physical security for your desktop. Few RDP locations in our network offer this level. For accountants holding years of client records, that reliability is reassuring.
How does multi-factor authentication work on the desktop?
Multi-factor authentication adds a second step, such as a code from an app, when logging in to your desktop. The Ljubljana platform supports MFA, which can be configured with Windows tools or third-party solutions. This greatly reduces the risk of unauthorised access, even if a password is compromised. Our support team can advise on setting up MFA for your Remote Desktop connection. Duo and similar tools integrate cleanly with Windows logins. We can suggest a setup that suits small offices.
Is Ljubljana a good base for the Western Balkans?
Yes. Ljubljana sits on the main routes toward Zagreb, Belgrade, Sarajevo, Podgorica and Skopje, so latency to the whole region is low, while the desktop remains inside the EU and eurozone. Many regional distributors, software houses and consultancies run their shared tools from Slovenia for exactly this reason: an EU legal base with easy access to neighbouring markets. A Slovenian IP will appear foreign to Serbian or Bosnian local services, so if you need addresses in those countries for specific portals, our Serbia desktop can complement the Ljubljana one.
Which plan should I choose for accounting work?
A single accountant using Pantheon, Minimax or another local accounting package alongside browsers and Office is comfortable on the eight-core plan with 6 GB of memory. Small firms where two or three people work in the same client files should move to ten or twelve cores with 8 to 10 GB on Windows Server, with Remote Desktop Services licensed for concurrent users. Because the platform runs on NVMe storage, opening large ledgers and scanned receipts is quick. Year-end and the annual report filing season with AJPES are good times to upgrade temporarily, then step back down without losing data.
Is the Ljubljana environment GDPR compliant?
Yes. The platform operates under GDPR within Slovenia, an EU member state, and data stored on your desktop stays in the country. The Slovenian Information Commissioner supervises data protection locally, and accountants, lawyers and agencies handling client records will find this reassuring when documenting where information is kept. As administrator you still decide who has access, how long data is retained and how it is protected, so use individual accounts, strong passwords and encryption for sensitive folders. Ask us if your auditor needs details about the Ljubljana facility.
How do I type č, š and ž on the desktop?
Add Slovenian in Windows language settings and the Slovenian keyboard gives you č, š and ž on their familiar keys, plus a shortcut to switch back to English or German. Slovenians working in Austria or Germany often keep a German keyboard on their laptop; inside the remote session they simply choose the Slovenian layout and the characters appear correctly. The interface itself can be switched to Slovenian for parents or colleagues who prefer it, and Office can use Slovenian proofing. Correct diacritics matter on eDavki forms and contracts, where a misspelled surname can cause delays.
How quickly is a Ljubljana desktop deployed?
Provisioning is automatic and usually completes within minutes of payment, after which the Slovenian IP, Administrator account and temporary password arrive by email. Because Ljubljana is new on our site, a short message to our team before ordering lets us confirm capacity and, for companies, prepare several desktops together. After connecting, set your own password, enable multi-factor authentication and install your digital certificate for eDavki and e-Uprava. Slovenians abroad often do this well before the spring income tax deadline so the certificate and login flow can be tested without pressure.
