Terms and Conditions

1. Introduction

These Terms and Conditions govern access to and use of services provided by SERVERSLOT LTD (“ServerSlot”, “we”, “us”, “our”). By creating an account, placing an order or using any of our services, you (“the customer”, “you”) agree to these Terms, together with our Privacy Policy and our Refund and Service Delivery Policy, which form part of this agreement.

If you are accepting these Terms on behalf of a business or other organisation, you confirm that you have authority to bind it. You must be at least 18 years old to open an account.

2. Services

We provide digital hosting and infrastructure services, including:

• web hosting;
• Virtual Private Servers (VPS), based on KVM virtualisation;
• dedicated servers;
• remote desktop (Windows RDP) hosting;
• related infrastructure services.

All services are delivered electronically and provisioned upon successful payment. Delivery timeframes are estimates and are set out in our Refund and Service Delivery Policy. Specifications, locations and prices are described on the relevant order page at the time you order. Where a third-party software licence is supplied with a service, such as a Windows licence, its use is also subject to the licensor’s terms.

3. Your account

Customers are responsible for:

• maintaining account security;
• protecting login credentials, both for the client area and for each server;
• ensuring hosted content complies with all applicable laws and regulations.

You must provide accurate and complete information when you register and keep it up to date, in particular your email address, as service credentials and important notices are sent there. You are responsible for all activity that takes place under your account. Please tell us promptly if you suspect unauthorised access. We may ask you to verify your identity or payment details before providing or continuing a service.

4. Unmanaged services

Our services are unmanaged unless we expressly agree otherwise in writing. This means:

• you are responsible for installing, configuring, securing, updating and maintaining the operating system and all software on your server;
• you are responsible for firewalls, passwords, security patches and protecting your server against unauthorised access;
• we are responsible for the underlying hardware, power, network connectivity and virtualisation platform;
• on request, we will reboot a server or reinstall a supported operating system. A reinstall erases all data on the server.

Support covers the availability of the hardware and network. We may offer general guidance on other matters at our discretion, but we are not obliged to configure or troubleshoot your software.

5. Acceptable use

Customers may not use our services for:

• illegal activities;
• spam or unsolicited communications;
• malware distribution;
• phishing or fraudulent activity;
• copyright infringement;
• hosting prohibited content.

Without limiting the list above, you must not use our services to attack, scan or gain unauthorised access to other systems, launch denial-of-service attacks, operate open relays or proxies used for abuse, or harm the stability of our network or the experience of other customers. You must also comply with the laws of the country where your server is located.

Violation may result in immediate suspension or termination without refund. Where we receive an abuse complaint about your service, we may forward it to you and expect a prompt response and remedy. We may cooperate with law-enforcement agencies and network operators in investigating abuse.

6. Payments and billing

• All services are billed in advance.
• Prices are in US dollars. Services are billed monthly, and some plans may be prepaid for a longer term.
• We accept card payments (processed by Stripe), PayPal, bank transfer and cryptocurrency. You are responsible for any fees charged by your bank or payment provider and for any currency conversion costs.
• An invoice is generated before each renewal date. It is your responsibility to pay it on time, or to cancel the service through the client area before it renews if you no longer need it.
• Non-payment may result in suspension or termination. Data on a terminated service may be permanently deleted.
• Fees are non-refundable as outlined in our Refund Policy.

If you believe a payment is incorrect, please contact us before raising a dispute with your bank or payment provider. A chargeback raised without first contacting us may lead to suspension of your account, as described in our Refund Policy.

7. Service availability

We aim to maintain high service availability. However, we do not guarantee uninterrupted or error-free service due to:

• scheduled maintenance;
• network disruptions;
• third-party provider failures;
• events beyond our reasonable control.

Where practical, we will give notice of planned maintenance that is expected to affect your service. Events beyond our reasonable control include, for example, power or carrier outages, natural disasters, government action and large-scale attacks on networks.

8. Data and backups

Customers are solely responsible for maintaining backups of their data. SERVERSLOT LTD is not liable for data loss. We recommend keeping regular copies of important data in a separate location from your server. Any backup or snapshot feature we may make available is provided for convenience only and does not replace your own backups.

9. Suspension and termination

You may cancel a service at any time through the client area. Cancellation takes effect at the end of the current billing period unless you ask for immediate cancellation.

We may suspend or terminate a service, with or without notice, where:

• an invoice remains unpaid;
• you breach these Terms, including the acceptable use rules;
• your service is causing harm to our network, our partners or other customers;
• an order cannot be verified, or we reasonably suspect fraud;
• we are required to do so by law or by a competent authority.

Where reasonable, we will try to contact you before taking action so that the issue can be fixed. Termination ends your right to use the service, and data on the server may be deleted without further notice.

10. Limitation of liability

To the maximum extent permitted by law, SERVERSLOT LTD shall not be liable for indirect, incidental or consequential damages arising from the use of our services. This includes loss of profits, revenue, business, goodwill or data.

Subject to the paragraph below, our total liability to you for any claim relating to a service is limited to the amount you paid us for that service in the three months before the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under the law of England and Wales. If you are a consumer, nothing in these Terms affects your statutory rights.

11. Indemnity

You agree to indemnify SERVERSLOT LTD against reasonable losses, costs and claims arising from your breach of these Terms or from content or activity on your services, including claims by third parties.

12. General

• Changes: we may update these Terms from time to time. The current version is published on this page with its effective date, and continued use of the services after a change means you accept the updated Terms.
• Notices: we will send notices to the email address on your account. You can contact us as set out in section 14.
• Assignment: you may not transfer your account or services to another person without our consent.
• Severability: if any part of these Terms is found to be unenforceable, the rest remains in effect.
• Entire agreement: these Terms and the policies referred to in them are the whole agreement between you and us about the services.

13. Governing law

These Terms shall be governed by the laws of England and Wales. The courts of England and Wales have jurisdiction over any dispute arising from them, although we will always try to resolve concerns through our support team first.

14. Contact for questions about these Terms

If you have any questions about these Terms and Conditions, please contact us:

• Support ticket: control.serverslot.com/submitticket.php
• Email: info[@]serverslot.com
• Post: SERVERSLOT LTD, 58A Tudor Road, Hayes, England, UB3 2QD